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With Solutions Made Ezy, you can manage your domain
name and hosting online via our website any time of the day. This
gives you the convenience of making changes or updating your
details, whenever you like. And remember, we are only an email away
if you need any assistance.
Or perhaps have a browse through our extensive list of Frequently
Asked Questions, to see if there is an answer to your question. At
Solutions Made Ezy, we do our best to offer assistance in any way
possible. So if there is a question we haven’t answered below,
don’t hesitate to
contact
us.
If you are unable to find an answer to your enquiries, then you can lodge an Online Support Request by clicking here.
- Quite
simply, the term "you get what you pay for" applies.
At Solutions Made Ezy, we offer premium hosting packages at
competitive prices. Our services are actually hosted within
specially managed IT data centres, which far outweigh the benefits offered by cheap
operators. Most importantly of all, our data centres are actually
located here in Australia, not overseas!
-
With Solutions Made Ezy, quality will
never be compromised as we ensure your hosting is always
professionally managed. All services are hosted on Linux servers
and include a 99.9% uptime
guarantee. Which means you will experience almost zero downtime
throughout the year.
- The simple answer here is, YES. The major drawback to the
cheaper hosting companies is the fact that these smaller operators will be
hosting multiple sites at one time. The more people that visit
any of these sites, then the slower it will be able to be
viewed. Much like driving on a busy road during peak hour. With
the premium hosting we offer, it is virtually impossible to ever
encounter high levels of "traffic", hence your website
and emails will be accessible 24/7 at fairly consistent high-speeds.
- The whole aim of Solutions Made Ezy is to provide affordable
and quality IT services to all businesses and individuals.
That's why we offer the exact same hosting services provided by
some of Australia's largest hosting companies, but at a much
more competitive price. A lot of other IT companies are faced
with larger overheads, which they hence pass onto their
customers. Whereas we have minimised all overheads to offer the
cheapest price possible.
- All of our web hosting
services are based and managed here in Australia. Unlike other inferior
services offered by our competitors, we have preferred to have our
services actually situated locally. The clear advantages are speed and
reliability. You will find that many of the "cheaper" products
available are usually situated overseas, and offer an impossible amount
of features which they obviously cannot provide.
- With all hosting, we offer complete details of the service
in a simple easy-to-read format for later reference. You also
will have access to these Support pages which will continually
be updated, and offer a central point to control all of your
hosting and domain name services. Also, you will be able to
manage your hosting and domain names online via our site. Simply click
on the links to the left if you want to start managing your services
now.
- Simply by clicking
the Order Online button at the top of the page. Generally, after
confirmed payment, you will receive your service details via email
within 1-2 business days.
- Following the links in the
Order Online form and every other page on the website, you can check immediately whether your
requested domain is available. Simply click on the blue "Search For A
Domain Name" button. Upon receiving your order, we will also check its
availability for you.
- As long as it
is available, it can be registered. There are no conditions necessary, except for .au extensions.
For all .au registrations, the applicant must have an ABN, ACN, or
Business Registration number.
- Providing all of the conditions are met, and subject to domain name
availability, the majority of applications are approved on the first instance.
Should there be any difficulty, you will be contacted with a list of
alternatives. The hosting service is simpler to arrange and is done
immediately. There are rarely any issues with arranging the hosting service.
- Upon successful registration of your domain name and/or hosting, you will
receive a tax invoice and complete details of your service/s. This will give you
complete control over your internet experience. You will then be able to manage
your domain or hosting online via our website.
-
The service is usually activated and
ready to use within 1-2 business days. So you can start setting up your website and
emails usually the next business day after payments have been
settled. However, due to the nature of the internet, you
should allow approx 24-72 hours for the services to become fully effective. This
is necessary to allow the information to propagate around the world.
- The internet is comprised of thousands of computers around the world
networked together to form a large communication channel. Each one of these
computers needs to be updated with the new information, hence why there is
sometimes a 24-72 hour delay.
- If you have purchased your hosting and domain name from us at the same time,
we have already set this up for you. All that is left if for you to upload your
website onto the internet. If you only purchased your web-hosting from us, you
simply need to update your 'nameservers' (see below).
- This is done via FTP. Essentially, you will need to use a 3rd party FTP
software which will allow you to select which files to upload onto the internet.
Your FTP details are included in your introductory email when you purchased your
hosting.
- This is caused when your domain name has the wrong 'nameservers' registered.
If we arranged your domain and hosting for you, simply contact
us and we can take care of
this for you. If you have arranged hosting with another carrier but purchased
your domain from us, send us an email with your details and the 'nameservers'
supplied by your hosting company. Alternatively, simply use the links on the
left to manage your domain name and adjust the nameservers yourself.
-
Quite simply, nameservers are used to direct your domain name to the correct web
address. If you have attained your domain name elsewhere
but purchased your hosting from us, please use the following
nameservers:
ns1.instanthosting.com.au
ns2.instanthosting.com.au
- This does not usually indicate an error. Chances are if the website was
working correctly on your computer, then it is working correctly on the
internet. You simply may need to give the website time for information to
propagate around the world.
-
It is very uncommon to come across
any problems with the services. However, if you do come across any problems
which you are having difficulty overcoming, simply send us an
email
and we will
investigate.
- We ensure that any details supplied by you are held in the upmost privacy.
This information is never disclosed and only the bare essentials are used to
register your services. Please view our privacy policy by clicking the link at
the bottom of the website.
- It is highly recommended
that payments are made at the time of placing your Online Order. This is
done via credit card, and ensures that your services are promptly setup
within 1-2 business days. However, you can elect for an invoice to be
issued that will allow for other payment options including credit card
(via fax), direct deposit or cheque.
- It is strongly suggested
that if you are having any issues with your domain name or web hosting,
that you allow up to 24 hours for the issue to resolve itself. Any
issues that may arise are usually sorted before you contact us. However,
should you still be experiencing any issues after waiting for 24 hours,
please only email our support team at support@ezy.com.au with detailed
information of what troubles you are experiencing. The more specific you
are, the quicker we can help.
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